COLLECTION OF INFORMATION
We collect information you provide directly to us. For example, when you sign up to our mailing list. We also collect information when you use or access our Services including any interactive areas of our Services, request or purchase Services, fill out a form, provide us with your contact information, participate in a contest or promotion, complete a survey, sign up to receive one of our newsletters, make a purchase, communicate with us via third party social media sites, request customer support or otherwise communicate with us.
When you choose to subscribe to our Services, we may ask you to provide your name, email address, postal address, and/or telephone number or other personal data, as necessary. This personal data is collected for the purpose of providing you with the Services you choose to subscribe for. We may also ask you to provide your payment information when making a purchase, or we may direct you to a third party payment processing service to make payment. If you attend one of our events, we may collect your date of birth to ensure your eligibility to attend the event and/or consume alcoholic beverages.
Newsletters and Other Communications – When you use our Services, you may sign up to receive newsletters and other communications about our Services and promotions (e.g. on the official The Cheese Lovers Festival website (/info/newsletter-sign-up/)). To sign up, we may ask you for additional personal data, as necessary, to send you the communications you request. We may send you communications related to the Services which you have purchased or inquired about. With your consent, we may send push notifications or alerts to your mobile device. Details of how you may opt-out of receiving any communications from us are described in the “Your Preferences” section below.
Other Data We May Collect Automatically – When you use our Services, we may automatically collect certain personal data that we then aggregate so that it is not reasonably linked to a single, identifiable individual. This information provides us with helpful statistics that are used to improve our Services – for example, information on how our Services are generally used and accessed. By collecting this information, we learn how to best tailor our Services to our customers. We collect the following information automatically:
Log Information – We log information about your use of the Services, including your Internet Protocol (“IP”) address, the type of browser you use, access times, pages viewed, number of clicks, and the page you visited before navigating to our Services.
Device Information – We collect information about the computer or mobile device you use to access our Services, including the hardware model, MAC address, operating system and version, unique device identifiers and mobile network information.
Network Information – We may collect information about your network, such as information about devices, nodes, configurations, connection speeds and network and application performance.
Location Information – We may collect information about the location of your mobile device. For more details, please see “Location Information” below.
Usage Information – We may collect information about the use of our Services and certain tools, such as how often the tools are used, the duration and quality of use, calibration data, project configuration data and operator data.
USE OF INFORMATION
We may use information about you for purposes, including to:
- Provide, maintain and improve our current and future Services;
- Provide and deliver the products and services you request, process transactions and payment information and send you related information, including confirmations and invoices;
- Resolve technical issues related to the Services, and send you technical notices, updates, security alerts and support and administrative messages;
- Respond to your comments, questions and requests, and provide customer service;
- Monitor and analyse trends, usage and activities in connection with our Services and tools and those of third parties;
- Personalize and improve the Services, and provide advertisements, content or features that match user profiles or interests;
- Process and deliver contest entries and rewards;
- Link or combine with information we get from others to help understand your needs and improve our services.
If you provide us with your email address, for example when you sign up to our mailing list, we will ask you if you would like to receive promotional material based on your interests by email from us or from other companies we work with including our sponsored companies their affiliates and subsidiaries. If you do not wish to receive such marketing information, you may opt-out either during the registration process, or by following the “unsubscribe” link in any communications you receive from us or by emailing us firstname.lastname@example.org
If you have provided us with your postal address we may also use your details for promotional purposes unless you ask us not to do this.
HOW WE SHARE PERSONAL DATA
We may share your information with our sponsors, their affiliates and subsidiaries, affiliates, distributors, resellers, channel partners and/or our licensees where necessary to provide Services which you request or to support our promotional activity or as permitted by applicable law. We may also disclose data relating to you to approved third parties for business analytics purposes.
If you have agreed to receive direct marketing from us and our affiliated companies, we may also share your data for this purpose.
We will share your personal data with other users at your direction or through functionality available in the Services, including when you participate in the interactive areas of the Services.
We may share your personal data with service providers (for example, payment card processors) and contractors that we have retained to perform Services or work on our behalf. These parties are provided only with the minimum personal data needed to perform their functions, are not permitted to process personal data for any other purposes unless required by law, and are obliged to have adequate technical and organisational security measures.
In addition, we may disclose your personal data to courts, law enforcement authorities, and other government bodies if we are required to do so by law or legal process or if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We do not sell or otherwise disclose personal data about you, except as described here or as permitted or required by law.
HOW TO CONTACT US